Do you differentiate between a customer and an user?
Today, how you deliver a service to a customer or a user is of equal importance!
While a customer may get a higher priority in service delivery in terms of SLA parameters such as TAT, availability, cost, etc., the user within an organization is influenced by many softer aspects such as speed of internal response, process agility, inter-departmental integration, staff behavior, attitude and most importantly customer empathy. While it is value of the service for the customer; it is satisfaction of the internal user that drives organization strategy. Only an integrated end-to-end service strategy will deliver the organization’s service delivery goals.
We have helped various Business (HR, Finance & Admin) & IT teams implement, automate, and modernize service and support processes to meet new and evolving needs—at a fraction of the cost and complexity of regular/legacy tools.
Why look for Agility only in one specific area? We help bring “agility” , “speed” and “responsiveness” to your technology investments.
Our expertise lies in helping organizations achieve their service delivery goals and improve the efficiency of their back office.
With our expertise and long drawn experience, we help you
At Softmanage, we help organizations achieve their goals through the use of cost-effective and intuitive technologies that provides Resources, Best Practices, and Solutions to transform their Service Delivery.
We bring in the tools, processes and technologies to not only Modernize and Streamline Delivery of Business Services but also optimize your IT resources through reduced costs and measurable results.
Armed with unprecedented agility we provide affordable, transparent technology solutions which provide faster time to value, greater cross-functional integration and better customer service (both internal and external).
Our services are based on leading products which provide an Integrated, Secure & Distributed Environment, whilst our Robust pre & post-sales support ensure that our customers are handheld right thru their transformation journey.
At many of our customer implementations our services Foster collaboration between employees whilst Increasing Productivity and Enhancing Security.
Easy Installation and Integration with Other Products ensures that Training and Operational costs are reduced apart from automating various routine activities.
Our Affordable Solutions facilitates Anywhere access to corporate resources which in turn yields Higher Return of Investment (ROI) for our customers.
Simply put, if you want a partner who cares about your business choose Softmanage.